# New Relic in September 2020: incidents, uptime and changes

> New Relic in September 2020: 13 incidents on its status page (1 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 13 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 7, none 5
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 97.59% free of any incident; outage time 24 min, incident time 17 h 21 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/new-relic/2020/08.md) · Next: [October 2020](https://rewindex.com/company/new-relic/2020/10.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Explorer's Hub(Community Forum) Unavailable.](https://rewindex.com/company/new-relic/incidents/0621twsx9qs0.md) | major | 2020-09-29 14:48 UTC | 2020-09-29 15:12 UTC | 24 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [US Region Query Builder intermittent errors](https://rewindex.com/company/new-relic/incidents/g00j334zpjpx.md) | none | 2020-09-07 15:24 UTC | 2020-09-07 15:54 UTC | 30 min | resolved |
| [UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/hjxh2x2nn1w8.md) | minor | 2020-09-10 16:45 UTC | 2020-09-10 18:30 UTC | 1.8 h | resolved |
| [US Region UI errors and Alerts notifications](https://rewindex.com/company/new-relic/incidents/t945ymb37vy8.md) | none | 2020-09-11 12:32 UTC | 2020-09-11 13:37 UTC | 1.1 h | resolved |
| [Event Export Lag](https://rewindex.com/company/new-relic/incidents/z7hx7mlqknct.md) | minor | 2020-09-13 20:01 UTC | 2020-09-13 22:13 UTC | 2.2 h | resolved |
| [Infrastructure Alerts in the US region - False Host Not Reporting](https://rewindex.com/company/new-relic/incidents/cglrpw9m5h1h.md) | minor | 2020-09-16 12:48 UTC | 2020-09-16 22:37 UTC | 9.8 h | resolved |
| [Historical APM Data Missing](https://rewindex.com/company/new-relic/incidents/flkxf7thfpcq.md) | none | 2020-09-21 15:06 UTC | 2020-09-21 15:06 UTC | 0 min | resolved |
| [Alerts and Data Delays for US Region](https://rewindex.com/company/new-relic/incidents/szvrk0ynd91v.md) | minor | 2020-09-22 06:10 UTC | 2020-09-22 07:48 UTC | 1.6 h | resolved |
| [New Relic Login Irregularities](https://rewindex.com/company/new-relic/incidents/zmm5ww005d8x.md) | none | 2020-09-22 16:12 UTC | 2020-09-22 20:24 UTC | 4.2 h | resolved |
| [Alerts and Data Delays for US Region](https://rewindex.com/company/new-relic/incidents/nhqpp2hyxhlx.md) | minor | 2020-09-23 03:07 UTC | 2020-09-23 03:57 UTC | 50 min | resolved |
| [Full Stack Observability UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/8prqdm8gttzd.md) | minor | 2020-09-25 00:28 UTC | 2020-09-25 00:36 UTC | 8 min | resolved |
| [Logging API Endpoint Irregularities in the US Region](https://rewindex.com/company/new-relic/incidents/1q35ks61gq02.md) | minor | 2020-09-26 01:15 UTC | 2020-09-26 01:50 UTC | 35 min | resolved |
| [Mobile Metrics Data Missing for US Region](https://rewindex.com/company/new-relic/incidents/6l9tt611q796.md) | none | 2020-09-28 17:49 UTC | 2020-09-28 17:49 UTC | 0 min | resolved |
| [Explorer's Hub(Community Forum) Unavailable.](https://rewindex.com/company/new-relic/incidents/0621twsx9qs0.md) | major | 2020-09-29 14:48 UTC | 2020-09-29 15:12 UTC | 24 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance September 20th 5:00 AM to 9:00 AM (UTC)](https://rewindex.com/company/new-relic/incidents/cw3k29kj8h2b.md) | maintenance | 2020-09-20 05:00 UTC | 2020-09-20 09:00 UTC | 4.0 h | resolved |

## Cite this

New Relic posted 13 status incidents in September 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2020/09
- Citation: New Relic, “New Relic in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2020/09 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in September 2020 (2020-09-01)](https://rewindex.com/company/new-relic/2020/09)`


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Canonical: https://rewindex.com/company/new-relic/2020/09 · Markdown: https://rewindex.com/company/new-relic/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:35:42.998Z