# New Relic in August 2020: incidents, uptime and changes

> New Relic in August 2020: 13 incidents on its status page (1 major or critical), 99.86% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2020/08
Last updated: 2020-09-01T00:00:00Z

- Incidents posted: 13 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 6, none 6
- Uptime (vendor-reported): 99.86% free of major/critical incidents, 99.17% free of any incident; outage time 1 h, incident time 6 h 10 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2020](https://rewindex.com/company/new-relic/2020/07.md) · Next: [September 2020](https://rewindex.com/company/new-relic/2020/09.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Synthetics Checks Failing for Some Customers](https://rewindex.com/company/new-relic/incidents/xkf0hp15xdg4.md) | major | 2020-08-14 15:38 UTC | 2020-08-14 16:38 UTC | 1.0 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [New Account Sign Up/Login Issues](https://rewindex.com/company/new-relic/incidents/gkmjl7q444yx.md) | none | 2020-08-05 15:11 UTC | 2020-08-05 15:26 UTC | 15 min | resolved |
| [Infrastructure Alerts Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/l10khh8cw213.md) | minor | 2020-08-06 15:53 UTC | 2020-08-06 16:47 UTC | 54 min | resolved |
| [Mobile Alerts/UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/p271jjc003fm.md) | minor | 2020-08-07 00:18 UTC | 2020-08-07 00:26 UTC | 8 min | resolved |
| [Infrastructure Alerts Delays and Synthetics Delayed Checks and Alerts](https://rewindex.com/company/new-relic/incidents/5pr3m05qvwl4.md) | minor | 2020-08-11 21:33 UTC | 2020-08-11 22:17 UTC | 44 min | resolved |
| [Alert Notification and Synthetics delays for US Region](https://rewindex.com/company/new-relic/incidents/t83zkwtggq17.md) | none | 2020-08-12 01:34 UTC | 2020-08-12 10:51 UTC | 9.3 h | resolved |
| [Metric and Event Data Irregularities for US Region near Northern Virginia](https://rewindex.com/company/new-relic/incidents/1j20yb1yzsl5.md) | none | 2020-08-12 01:53 UTC | 2020-08-12 01:53 UTC | 0 min | resolved |
| [Synthetics Checks Failing for Some Customers](https://rewindex.com/company/new-relic/incidents/xkf0hp15xdg4.md) | major | 2020-08-14 15:38 UTC | 2020-08-14 16:38 UTC | 1.0 h | resolved |
| [Irregularities in Charts and Alerts in US Region](https://rewindex.com/company/new-relic/incidents/dx6nvpj1ytvs.md) | none | 2020-08-17 22:34 UTC | 2020-08-17 22:34 UTC | 0 min | resolved |
| [Metrics Alerts/UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/19nzllk5qr5l.md) | minor | 2020-08-18 18:55 UTC | 2020-08-18 21:51 UTC | 2.9 h | resolved |
| [APM UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/5z0kg38tw69b.md) | none | 2020-08-19 08:30 UTC | 2020-08-19 08:30 UTC | 0 min | resolved |
| [Infrastructure and Logging UI and Alerts Irregularities](https://rewindex.com/company/new-relic/incidents/6fm9sgn7dlt5.md) | none | 2020-08-19 10:21 UTC | 2020-08-19 11:14 UTC | 53 min | resolved |
| [NRQL and Infrastructure Alerts Delays for US Region](https://rewindex.com/company/new-relic/incidents/zdc83mnh24tt.md) | minor | 2020-08-28 04:37 UTC | 2020-08-28 04:48 UTC | 11 min | resolved |
| [NRQL Alerts Unavailable for US Region](https://rewindex.com/company/new-relic/incidents/t4735lcjnkc3.md) | minor | 2020-08-31 19:00 UTC | 2020-08-31 19:17 UTC | 17 min | resolved |

## Cite this

New Relic posted 13 status incidents in August 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2020/08
- Citation: New Relic, “New Relic in August 2020” (2020-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2020/08 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in August 2020 (2020-08-01)](https://rewindex.com/company/new-relic/2020/08)`


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Canonical: https://rewindex.com/company/new-relic/2020/08 · Markdown: https://rewindex.com/company/new-relic/2020/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:16:25.212Z