# New Relic in July 2020: incidents, uptime and changes

> New Relic in July 2020: 19 incidents on its status page (1 major or critical), 99.92% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2020/07
Last updated: 2020-08-01T00:00:00Z

- Incidents posted: 19 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 8, none 10
- Uptime (vendor-reported): 99.92% free of major/critical incidents, 97.81% free of any incident; outage time 32 min, incident time 16 h 17 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2020](https://rewindex.com/company/new-relic/2020/06.md) · Next: [August 2020](https://rewindex.com/company/new-relic/2020/08.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [New Relic Intermittent Unavailability in US Region](https://rewindex.com/company/new-relic/incidents/qzvd5zb454hm.md) | major | 2020-07-17 21:44 UTC | 2020-07-17 22:16 UTC | 32 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Go Agent Installs for US and EU Regions](https://rewindex.com/company/new-relic/incidents/kylgpymrs2bk.md) | none | 2020-07-01 20:45 UTC | 2020-07-01 21:06 UTC | 21 min | resolved |
| [New Login Issues](https://rewindex.com/company/new-relic/incidents/y7xfy6m20881.md) | none | 2020-07-01 21:43 UTC | 2020-07-01 21:54 UTC | 11 min | resolved |
| [US and EU Region Kubernetes partial outage](https://rewindex.com/company/new-relic/incidents/rm6p7nkyhn99.md) | minor | 2020-07-07 10:19 UTC | 2020-07-07 11:40 UTC | 1.4 h | resolved |
| [Infrastructure Alert and UI Irregularities in US Region](https://rewindex.com/company/new-relic/incidents/n9855cyqkv93.md) | none | 2020-07-07 19:33 UTC | 2020-07-07 19:33 UTC | 0 min | resolved |
| [Azure Cloud Integration Delays for US Region](https://rewindex.com/company/new-relic/incidents/zrqq8tw2053b.md) | none | 2020-07-09 15:27 UTC | 2020-07-09 15:32 UTC | 5 min | resolved |
| [US Region No Alerts notifications](https://rewindex.com/company/new-relic/incidents/nxr824h0wbb5.md) | minor | 2020-07-10 10:37 UTC | 2020-07-10 10:37 UTC | 0 min | resolved |
| [Multiple Products Alerts/UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/837tc5p57kv2.md) | none | 2020-07-10 19:58 UTC | 2020-07-10 19:58 UTC | 0 min | resolved |
| [Mobile and Insights Alerts/UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/53wwcf811sgl.md) | none | 2020-07-11 18:28 UTC | 2020-07-11 19:19 UTC | 51 min | resolved |
| [Mobile Alerts/UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/k019xlyy42nq.md) | minor | 2020-07-15 23:57 UTC | 2020-07-16 00:19 UTC | 22 min | resolved |
| [Events and Metrics Alerts/UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/06m1bh9xjhy2.md) | minor | 2020-07-16 02:16 UTC | 2020-07-16 05:42 UTC | 3.4 h | resolved |
| [Infrastructure Inventory lag in the US Region](https://rewindex.com/company/new-relic/incidents/w1kxp311p6mc.md) | minor | 2020-07-17 11:58 UTC | 2020-07-17 19:49 UTC | 7.8 h | resolved |
| [New Relic Intermittent Unavailability in US Region](https://rewindex.com/company/new-relic/incidents/qzvd5zb454hm.md) | major | 2020-07-17 21:44 UTC | 2020-07-17 22:16 UTC | 32 min | resolved |
| [Irregularities in Charts and Alerts in US Region](https://rewindex.com/company/new-relic/incidents/x4hyjjzvs088.md) | none | 2020-07-18 10:47 UTC | 2020-07-18 10:47 UTC | 0 min | resolved |
| [Browser chart irregularities for US Region](https://rewindex.com/company/new-relic/incidents/3x7mkj8cgqhl.md) | minor | 2020-07-21 15:57 UTC | 2020-07-21 17:59 UTC | 2.0 h | resolved |
| [Synthetics delays in AWS\_SA\_EAST\_1 for US Region](https://rewindex.com/company/new-relic/incidents/wt2ldlts0xv1.md) | minor | 2020-07-21 17:08 UTC | 2020-07-21 17:13 UTC | 5 min | resolved |
| [Irregularities in APM, Mobile and Browser Charts and Alerts in EU Region](https://rewindex.com/company/new-relic/incidents/3s2wzmd8ww7p.md) | none | 2020-07-22 12:49 UTC | 2020-07-22 12:49 UTC | 0 min | resolved |
| [Mobile Alerts/UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/h07k64hff7xt.md) | minor | 2020-07-23 22:48 UTC | 2020-07-23 23:31 UTC | 43 min | resolved |
| [Logging UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/dl5lyfr16jbl.md) | none | 2020-07-27 22:13 UTC | 2020-07-27 22:13 UTC | 0 min | resolved |
| [NR unavailable](https://rewindex.com/company/new-relic/incidents/pkfs0fyzpjjr.md) | none | 2020-07-29 07:43 UTC | 2020-07-29 08:48 UTC | 1.1 h | resolved |

## Cite this

New Relic posted 19 status incidents in July 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2020/07
- Citation: New Relic, “New Relic in July 2020” (2020-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2020/07 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in July 2020 (2020-07-01)](https://rewindex.com/company/new-relic/2020/07)`


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Canonical: https://rewindex.com/company/new-relic/2020/07 · Markdown: https://rewindex.com/company/new-relic/2020/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:21:36.544Z