# New Relic in February 2020: incidents, uptime and changes

> New Relic in February 2020: 16 incidents on its status page (2 major or critical), 99.62% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2020/02
Last updated: 2020-03-01T00:00:00Z

- Incidents posted: 16 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 6, none 8
- Uptime (vendor-reported): 99.62% free of major/critical incidents, 99.20% free of any incident; outage time 2 h 35 min, incident time 5 h 32 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2020](https://rewindex.com/company/new-relic/2020/01.md) · Next: [March 2020](https://rewindex.com/company/new-relic/2020/03.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Infrastructure UI unavailable](https://rewindex.com/company/new-relic/incidents/sfstgg1s6wcn.md) | major | 2020-02-21 18:35 UTC | 2020-02-21 19:26 UTC | 51 min | resolved |
| [UI Authorization error](https://rewindex.com/company/new-relic/incidents/2mby5jlqrlx9.md) | major | 2020-02-26 14:20 UTC | 2020-02-26 16:04 UTC | 1.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Alerts Delayed/Missing and UI Irregularities](https://rewindex.com/company/new-relic/incidents/fnm0xm2dn6k3.md) | none | 2020-02-05 00:04 UTC | 2020-02-05 00:04 UTC | 0 min | resolved |
| [Metric API UI/Alerts Delays for US Region](https://rewindex.com/company/new-relic/incidents/4cv76jpwqq85.md) | none | 2020-02-06 18:47 UTC | 2020-02-06 19:59 UTC | 1.2 h | resolved |
| [Delays in Mobile data and alerts](https://rewindex.com/company/new-relic/incidents/bqdtm8vkly0c.md) | minor | 2020-02-07 20:49 UTC | 2020-02-07 21:20 UTC | 31 min | resolved |
| [Europe APM UI](https://rewindex.com/company/new-relic/incidents/6rvznh2d9mp4.md) | minor | 2020-02-11 12:59 UTC | 2020-02-11 13:33 UTC | 34 min | resolved |
| [Metric API UI/Alerts Delays for US Region](https://rewindex.com/company/new-relic/incidents/y84cvyyf35r4.md) | none | 2020-02-11 19:18 UTC | 2020-02-11 19:28 UTC | 10 min | resolved |
| [All Product UIs Unavailable for US Region](https://rewindex.com/company/new-relic/incidents/h1n14pz5cqg2.md) | none | 2020-02-12 19:04 UTC | 2020-02-12 19:04 UTC | 0 min | resolved |
| [APM/Synthetics Alerts/UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/91b9jsjh8s6c.md) | minor | 2020-02-13 18:36 UTC | 2020-02-13 18:49 UTC | 13 min | resolved |
| [APM, Logs, and Infrastructure UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/7l5m3xpmx8cw.md) | minor | 2020-02-19 17:47 UTC | 2020-02-19 18:09 UTC | 22 min | resolved |
| [Azure Cloud Integration Delays for US Region](https://rewindex.com/company/new-relic/incidents/92gf10t5w41k.md) | minor | 2020-02-19 18:41 UTC | 2020-02-19 19:07 UTC | 26 min | resolved |
| [Synthetics API Errors](https://rewindex.com/company/new-relic/incidents/9bcb8qs9z8zj.md) | none | 2020-02-20 18:58 UTC | 2020-02-20 18:58 UTC | 0 min | resolved |
| [Infrastructure UI unavailable](https://rewindex.com/company/new-relic/incidents/sfstgg1s6wcn.md) | major | 2020-02-21 18:35 UTC | 2020-02-21 19:26 UTC | 51 min | resolved |
| [Synthetics API Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/cwrk137063mh.md) | none | 2020-02-25 20:19 UTC | 2020-02-25 20:19 UTC | 0 min | resolved |
| [New Relic Unavailable in US and EU Regions](https://rewindex.com/company/new-relic/incidents/khjdccf46r59.md) | none | 2020-02-26 00:20 UTC | 2020-02-26 00:52 UTC | 32 min | resolved |
| [UI Authorization error](https://rewindex.com/company/new-relic/incidents/2mby5jlqrlx9.md) | major | 2020-02-26 14:20 UTC | 2020-02-26 16:04 UTC | 1.7 h | resolved |
| [Irregularities in Charts and Alerts in EU Region](https://rewindex.com/company/new-relic/incidents/ng9k009ydjjv.md) | minor | 2020-02-26 18:53 UTC | 2020-02-26 19:44 UTC | 51 min | resolved |
| [Mobile Chart and Alert Irregularities in US Region](https://rewindex.com/company/new-relic/incidents/v4lyqhjbsznv.md) | none | 2020-02-28 18:09 UTC | 2020-02-28 18:09 UTC | 0 min | resolved |

## Cite this

New Relic posted 16 status incidents in February 2020 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2020/02
- Citation: New Relic, “New Relic in February 2020” (2020-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2020/02 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in February 2020 (2020-02-01)](https://rewindex.com/company/new-relic/2020/02)`


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Canonical: https://rewindex.com/company/new-relic/2020/02 · Markdown: https://rewindex.com/company/new-relic/2020/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:55:28.344Z