# New Relic in January 2020: incidents, uptime and changes

> New Relic in January 2020: 9 incidents on its status page (1 major or critical), 99.97% free of major or critical incidents (vendor-reported). From Rewindex’s archive of New Relic’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/new-relic/2020/01
Last updated: 2020-02-01T00:00:00Z

- Incidents posted: 9 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 5, none 3
- Uptime (vendor-reported): 99.97% free of major/critical incidents, 99.51% free of any incident; outage time 12 min, incident time 3 h 35 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2019](https://rewindex.com/company/new-relic/2019/12.md) · Next: [February 2020](https://rewindex.com/company/new-relic/2020/02.md) · [All months](https://rewindex.com/company/new-relic/reports.md) · [New Relic](https://rewindex.com/company/new-relic.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [APM, Mobile, Browser UI & Alerts](https://rewindex.com/company/new-relic/incidents/nkgxbxyd2hr7.md) | major | 2020-01-13 07:13 UTC | 2020-01-13 07:25 UTC | 12 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delays in NRQL and Infrastructure Alerts](https://rewindex.com/company/new-relic/incidents/7l410z9xfn6n.md) | minor | 2020-01-07 19:57 UTC | 2020-01-07 20:47 UTC | 50 min | resolved |
| [Delays in NRQL and Infrastructure Alerts (US Region)](https://rewindex.com/company/new-relic/incidents/rbygk953kwv5.md) | minor | 2020-01-10 18:30 UTC | 2020-01-10 20:12 UTC | 1.7 h | resolved |
| [APM, Mobile, Browser UI & Alerts](https://rewindex.com/company/new-relic/incidents/nkgxbxyd2hr7.md) | major | 2020-01-13 07:13 UTC | 2020-01-13 07:25 UTC | 12 min | resolved |
| [AWS Cloud Integration Data Delays for US and EU Regions](https://rewindex.com/company/new-relic/incidents/3h9c4zmg6kny.md) | minor | 2020-01-19 08:15 UTC | 2020-01-19 08:24 UTC | 9 min | resolved |
| [Synthetics Alerts/UI Delays for US Region](https://rewindex.com/company/new-relic/incidents/5g3nrhjbxhhj.md) | minor | 2020-01-21 18:20 UTC | 2020-01-21 18:48 UTC | 28 min | resolved |
| [Infrastructure Alerts Delays/Missing for EU Region](https://rewindex.com/company/new-relic/incidents/jxc3gr4h6slc.md) | minor | 2020-01-22 00:23 UTC | 2020-01-22 00:37 UTC | 14 min | resolved |
| [Browser UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/3946g54nvkyn.md) | none | 2020-01-27 19:04 UTC | 2020-01-27 19:04 UTC | 0 min | resolved |
| [APM, Synthetics, Infrastructure, Insights, Browser, New Relic One, Mobile Alerts and UI Irregularities for US Region](https://rewindex.com/company/new-relic/incidents/zm368yt86dbb.md) | none | 2020-01-28 17:41 UTC | 2020-01-28 17:56 UTC | 15 min | resolved |
| [Support Center Ticketing Irregularities for US & EU Regions](https://rewindex.com/company/new-relic/incidents/wd1jcq7c16z7.md) | none | 2020-01-31 17:03 UTC | 2020-01-31 17:22 UTC | 19 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance January 26th 6:00 AM to 10:00 AM (UTC)](https://rewindex.com/company/new-relic/incidents/v7504q6mr27p.md) | maintenance | 2020-01-26 06:15 UTC | 2020-01-26 10:15 UTC | 4.0 h | resolved |

## Cite this

New Relic posted 9 status incidents in January 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/new-relic/2020/01
- Citation: New Relic, “New Relic in January 2020” (2020-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/new-relic/2020/01 (CC BY 4.0).
- Markdown link: `[New Relic: New Relic in January 2020 (2020-01-01)](https://rewindex.com/company/new-relic/2020/01)`


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Canonical: https://rewindex.com/company/new-relic/2020/01 · Markdown: https://rewindex.com/company/new-relic/2020/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:54:30.108Z