# Netlify: Payment collection issues for some non-US customers.

> Netlify status incident “Payment collection issues for some non-US customers.” on 2025-07-31: impact minor (vendor’s label), 8.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/netlify/incidents/8s9yfqkpq4kv
Last updated: 2025-07-31T21:36:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-07-31 13:35 UTC · Resolved: 2025-07-31 21:36 UTC · Duration: 8.0 h
- Updates: 1
- [Vendor status page: https://www.netlifystatus.com/incidents/8s9yfqkpq4kv](https://www.netlifystatus.com/incidents/8s9yfqkpq4kv)
- [Company: Netlify](https://rewindex.com/company/netlify.md)

## Timeline of updates

- **resolved** 2025-07-31 21:36 UTC: Working with our 3rd party billing partner, we have found and resolved the ongoing issue with collecting payments from some customers outside the U.S.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Netlify, started 2025-07-31 13:35 UTC, resolved after 8.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/netlify/incidents/8s9yfqkpq4kv
- Citation: Netlify, “Payment collection issues for some non-US customers.” (2025-07-31 13:35 UTC). Archived by Rewindex: https://rewindex.com/company/netlify/incidents/8s9yfqkpq4kv (CC BY 4.0).
- Markdown link: `[Netlify: Payment collection issues for some non-US customers. (2025-07-31)](https://rewindex.com/company/netlify/incidents/8s9yfqkpq4kv)`


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Canonical: https://rewindex.com/company/netlify/incidents/8s9yfqkpq4kv · Markdown: https://rewindex.com/company/netlify/incidents/8s9yfqkpq4kv.md · JSON: https://rewindex.com/api/v1/companies/netlify/incidents/8s9yfqkpq4kv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:46:48.786Z