# Netlify: Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes

> Netlify status incident “Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes” on 2026-11-13: impact minor (vendor’s label), 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/netlify/incidents/84jj827kqwzf
Last updated: 2026-11-13T18:53:50Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-13 10:29 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 2 · Affected components: Netlify Helpdesk
- [Vendor status page: https://www.netlifystatus.com/incidents/84jj827kqwzf](https://www.netlifystatus.com/incidents/84jj827kqwzf)
- [Company: Netlify](https://rewindex.com/company/netlify.md)

## Timeline of updates

- **identified** 2026-11-13 10:29 UTC: We are aware that some Netlify Support email responses to customers using Microsoft 365 and Outlook-hosted mailboxes are experiencing delivery delays. These delays appear to be related to an ongoing Microsoft Exchange Online service disruption, with some messages being temporarily deferred by Microsoft's mail servers. Our Support team continues to process and respond to tickets, but affected customers may experience delays receiving our replies. We are monitoring email delivery and will provide an update as Microsoft's service recovers.
- **monitoring** 2026-11-13 18:47 UTC: We are monitoring email delivery and will provide another update once delivery is back to normal.

## Rewindex changes for this incident

- 2026-11-13 18:53 UTC: [Incident updated: Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes](https://rewindex.com/change/r1120bbd612b06e.md)

## Cite this

Status incident (vendor impact label: minor) posted by Netlify, started 2026-11-13 10:29 UTC, not resolved, 2 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/netlify/incidents/84jj827kqwzf
- Citation: Netlify, “Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes” (2026-11-13 10:29 UTC). Archived by Rewindex: https://rewindex.com/company/netlify/incidents/84jj827kqwzf (CC BY 4.0).
- Markdown link: `[Netlify: Delayed Support Email Delivery to Microsoft 365 and Outlook Mailboxes (2026-11-13)](https://rewindex.com/company/netlify/incidents/84jj827kqwzf)`


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Canonical: https://rewindex.com/company/netlify/incidents/84jj827kqwzf · Markdown: https://rewindex.com/company/netlify/incidents/84jj827kqwzf.md · JSON: https://rewindex.com/api/v1/companies/netlify/incidents/84jj827kqwzf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:38:24.582Z