# Neon: Issues with project operations in sa-east-1

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-25 12:51 UTC · Resolved: 2026-05-25 20:03 UTC · Duration: 7.2 h
- Updates: 4 · Affected components: Database Connectivity, Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/6a1445c563d929057312cced](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/6a1445c563d929057312cced)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2026-05-25 12:51 UTC: Starting at approximately 12:30 UTC May 25, 2026, customers may experience failures or delays in compute operations or database connectivity. We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.
- **identified** 2026-05-25 14:11 UTC: Starting at approximately 12:30 UTC May 25, 2026, customers may experience failures or delays in compute operations or database connectivity. We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant.
- **monitoring** 2026-05-25 14:28 UTC: Between 12:30 UTC and 14:15 UTC May 25, 2026, customers may have experienced failures or delays in compute operations or database connectivity. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.
- **resolved** 2026-05-25 20:03 UTC: Between 12:30 UTC and 14:15 UTC on May 25, 2026, customers may have experienced failures or delays in compute operations or database connectivity. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience. If you require further details, please submit a support ticket.


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Canonical: https://rewindex.com/company/neon/incidents/6a1445c563d929057312cced · Markdown: https://rewindex.com/company/neon/incidents/6a1445c563d929057312cced.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/6a1445c563d929057312cced · Generated 2026-10-18T12:36:26.088Z