# Neon: ES-1908002

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-09 20:32 UTC · Resolved: 2026-05-10 01:40 UTC · Duration: 5.1 h
- Updates: 4 · Affected components: Database Connectivity
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69ff99da226bb60530b601e4](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69ff99da226bb60530b601e4)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2026-05-09 20:32 UTC: We are actively investigating an issue with a Neon service. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
- **identified** 2026-05-09 23:09 UTC: Impact Summary Starting at 19:50 UTC May 10 2026, a subset of customers may experience degraded performance on Neon. Current Status We identified the issue and are applying the remediation. Recommendations No customer action is required at this time. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
- **monitoring** 2026-05-10 01:17 UTC: Impact Summary Starting at 19:50 UTC May 9 2026, a subset of customers may experienced connectivity issues and elevated error rates for database and console operations. Current Status We have applied mitigations and have observed recovery. We are monitoring to confirm full resolution. Recommendations No customer action is required at this time. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
- **resolved** 2026-05-10 01:40 UTC: Impact Summary Between 19:50 UTC 9 May 2026 and 00:50 UTC 10 May 2026, a subset of customers may experienced connectivity issues and elevated error rates for database operations. Current Status This incident has been fully resolved as of 00:50 UTC 10 May 2026, and normal operation has been restored. We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket or contact help@databricks.com. Next Update No further updates are planned for this incident.


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Canonical: https://rewindex.com/company/neon/incidents/69ff99da226bb60530b601e4 · Markdown: https://rewindex.com/company/neon/incidents/69ff99da226bb60530b601e4.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/69ff99da226bb60530b601e4 · Generated 2026-10-18T11:29:13.015Z