# Neon: Database connectivity issues with projects in US-East-1 Cell 6

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-05-08 01:24 UTC · Resolved: 2026-05-08 03:58 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: Database Connectivity
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69fd3b318e58bf058c143698](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69fd3b318e58bf058c143698)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2026-05-08 01:24 UTC: Starting at approximately 00:20 May 8, 2026, customers may experience connectivity issues with databases in US-East-1 Cell 6 We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.
- **monitoring** 2026-05-08 02:23 UTC: Between 00:20 UTC and 02:21 UTC May 8, 2026, approximately 1,000 projects in US-East-1 Cell 6 experienced slow or stuck compute start events. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.
- **resolved** 2026-05-08 03:58 UTC: The issue has been resolved.

## Rewindex changes for this incident

- 2026-05-08 01:24 UTC: [Major incident: Database connectivity issues with projects in US-East-1 Cell 6](https://rewindex.com/change/i704a9c19545515.md)


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Canonical: https://rewindex.com/company/neon/incidents/69fd3b318e58bf058c143698 · Markdown: https://rewindex.com/company/neon/incidents/69fd3b318e58bf058c143698.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/69fd3b318e58bf058c143698 · Generated 2026-10-18T11:44:44.185Z