# Neon: ES-1872733

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-04-22 17:59 UTC · Resolved: 2026-04-22 19:07 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Database Connectivity
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69e90c86615e1605ed22f1d4](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/69e90c86615e1605ed22f1d4)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **identified** 2026-04-22 17:59 UTC: Some endpoints in Azure germanywestcentral are temporarily unavailable due to failure to start new instances after scaling to zero. The Engineering team has identified a likely cause and is applying remediation.
- **monitoring** 2026-04-22 18:03 UTC: Between 17:39 UTC and 18:01 UTC April 22 2026, some endpoints in Azure germanywestcentral were temporarily unavailable due to failure to start new instances after scaling to zero. This issue is now Mitigated. We will monitor the platform for an additional hour to confirm full recovery.
- **resolved** 2026-04-22 19:07 UTC: Between 17:39 UTC and 18:01 UTC April 22 2026, some endpoints in Azure germanywestcentral were temporarily unavailable due to failure to start new instances after scaling to zero. This issue is now resolved. No further updates are planned.

## Rewindex changes for this incident

- 2026-04-22 17:59 UTC: [Major incident: ES-1872733](https://rewindex.com/change/i3f9e176835dbca.md)


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Canonical: https://rewindex.com/company/neon/incidents/69e90c86615e1605ed22f1d4 · Markdown: https://rewindex.com/company/neon/incidents/69e90c86615e1605ed22f1d4.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/69e90c86615e1605ed22f1d4 · Generated 2026-10-18T12:34:42.758Z