# Neon: Issues with logging in to the Neon console

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-04 15:20 UTC · Resolved: 2025-12-04 16:47 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Account Creation, Console Login
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/6931a6d5c6677505f41459ad](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/6931a6d5c6677505f41459ad)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-12-04 15:20 UTC: Starting at approximately 14:33 UTC December 04, 2025, customers may experience difficulty logging in to the Neon console. Database access and operations remain unaffected. We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.
- **monitoring** 2025-12-04 16:14 UTC: Between 14:33 UTC and 15:29 UTC December 04, 2025, customers may have experienced difficulty logging in to the Neon console. Database access and operations remained unaffected. The issue has been mitigated. We will continue to monitor the platform and will provide a final update in 1 hour.
- **resolved** 2025-12-04 16:47 UTC: Between 14:33 UTC and 15:29 UTC December 04, 2025, customers may have experienced difficulty logging in to the Neon console. Database access and operations remained unaffected. The issue has been fully resolved. All affected components are operating normally again.


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Canonical: https://rewindex.com/company/neon/incidents/6931a6d5c6677505f41459ad · Markdown: https://rewindex.com/company/neon/incidents/6931a6d5c6677505f41459ad.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/6931a6d5c6677505f41459ad · Generated 2026-10-18T12:41:20.539Z