# Neon: Stuck Start Compute Operations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-16 15:01 UTC · Resolved: 2025-05-16 19:11 UTC · Duration: 4.2 h
- Updates: 2 · Affected components: Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c9c945e7e0587007034](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c9c945e7e0587007034)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-05-16 15:01 UTC: Identified: (13:34) We have identified the underlying cause of this incident and are actively working to implement a resolution. Our team is committed to resolving this issue as quickly as possible to minimize any further impact. Identified: (15:52) We continue to investigate the ongoing outage. The team is committed to resolving this as soon as possible and minimizing further impacts. Identified: (16:04) We have implemented fixes in order to resolve the issue and databases are returning to normal states. We continue to monitor the fix and determine root cause. Identified: (17:08) We hit one more issue with EKS ip address allocation due to size of Kubernetes cluster while addressing previous issue. Rolling out fix right now and seeing recovery of operations rate. Monitoring: (17:54) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-05-16 19:11 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-05-16 15:01 UTC: [Major incident: Stuck Start Compute Operations](https://rewindex.com/change/i03b50ae10f84fe.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c9c945e7e0587007034 · Markdown: https://rewindex.com/company/neon/incidents/690d3c9c945e7e0587007034.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c9c945e7e0587007034 · Generated 2026-10-18T10:41:49.804Z