# Neon: Database startups are delayed in us-east-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-19 13:38 UTC · Resolved: 2025-05-19 18:55 UTC · Duration: 5.3 h
- Updates: 2 · Affected components: Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c999f4563058f801285](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c999f4563058f801285)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-05-19 13:38 UTC: Investigating: (13:38) We are aware of an issue with starting databases and are investigating. Investigating: (14:21) We're continuing to investigate the issue and strive to find mitigations and a root-cause as soon as possible. Investigating: (15:33) We're seeing improvements in successful database startups. We're continuing to investigate and monitor the situation and will provide updates as soon as we see further improvements. Monitoring: (16:27) The issue is mitigated and we are continuing to monitor the situation. Monitoring: (18:21) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-05-19 18:55 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-05-19 13:38 UTC: [Major incident: Database startups are delayed in us-east-1](https://rewindex.com/change/i30846429821d46.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c999f4563058f801285 · Markdown: https://rewindex.com/company/neon/incidents/690d3c999f4563058f801285.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c999f4563058f801285 · Generated 2026-10-18T11:45:08.831Z