# Neon: Vercel marketplace login doesn't work

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-22 18:48 UTC · Resolved: 2025-05-22 19:49 UTC · Duration: 1.0 h
- Updates: 2 · Affected components: Console API, Console Frontend
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c97ac9f8e059cb3a3b0](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c97ac9f8e059cb3a3b0)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-05-22 18:48 UTC: Investigating: (18:48) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Investigating: (18:53) We are aware of an issue with Vercel Marketplace login flow and are looking into the cause. Monitoring: (19:37) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-05-22 19:49 UTC: Due to the way the feature flag was set, only neon employees were affected. The issue has been fully resolved, and all affected components are operating normally again.

## Rewindex changes for this incident

- 2025-05-22 18:48 UTC: [Major incident: Vercel marketplace login doesn't work](https://rewindex.com/change/iad42942b0e8b30.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c97ac9f8e059cb3a3b0 · Markdown: https://rewindex.com/company/neon/incidents/690d3c97ac9f8e059cb3a3b0.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c97ac9f8e059cb3a3b0 · Generated 2026-10-18T12:30:45.601Z