# Neon: high API latency in us-west-2

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-05-30 15:28 UTC · Resolved: 2025-05-30 17:01 UTC · Duration: 1.6 h
- Updates: 2 · Affected components: Console API
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c96945e7e0587007030](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c96945e7e0587007030)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-05-30 15:28 UTC: Investigating: (15:28) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Identified: (16:36) We have identified the underlying cause of this incident and are working on a mitigation. Monitoring: (16:42) The mitigation we've applied has resulted in the expected response, we are further monitoring its effectiveness.
- **resolved** 2025-05-30 17:01 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-05-30 15:28 UTC: [Major incident: high API latency in us-west-2](https://rewindex.com/change/i80093e623c7dbf.md)


---
Canonical: https://rewindex.com/company/neon/incidents/690d3c96945e7e0587007030 · Markdown: https://rewindex.com/company/neon/incidents/690d3c96945e7e0587007030.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c96945e7e0587007030 · Generated 2026-10-18T10:40:43.137Z