# Neon: issues with project creation and long-idle compute starts in us-east-2

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-18 14:23 UTC · Resolved: 2025-06-18 17:05 UTC · Duration: 2.7 h
- Updates: 2 · Affected components: Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c91d010b60588e28aa6](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c91d010b60588e28aa6)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-06-18 14:23 UTC: Investigating: (14:23) We are aware of an issue affecting new project / branch creation and waking up idle endpoints that have been inactive for an extended period. We're investigating the scope, root cause, and potential mitigations. Identified: (14:32) We have identified the underlying cause of this incident and are actively working to implement a resolution. Our team is committed to resolving this issue as quickly as possible to minimize any further impact. Identified: (15:09) We have mitigated the issue for the vast majority of users. We're continuing to investigate a small rate of branch creation failures. Monitoring: (16:44) After the initial mitigation, there were ~20 projects stuck scheduling onto storage nodes. We have now repaired their state, and all impact for all users should now be resolved.
- **resolved** 2025-06-18 17:05 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-06-18 14:23 UTC: [Major incident: issues with project creation and long-idle compute starts in us-east-2](https://rewindex.com/change/i7840438714282d.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c91d010b60588e28aa6 · Markdown: https://rewindex.com/company/neon/incidents/690d3c91d010b60588e28aa6.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c91d010b60588e28aa6 · Generated 2026-10-18T11:28:51.725Z