# Neon: High control-plane latency in us-west-2 & us-east-2

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-20 16:52 UTC · Resolved: 2025-06-20 20:26 UTC · Duration: 3.6 h
- Updates: 2 · Affected components: Console API, Database Connectivity
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c9063f6790581da4434](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c9063f6790581da4434)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-06-20 16:52 UTC: Monitoring: (16:52) We observed high latencies on Control Plane in us-west-2. APIs and compute startups are affected. The issue is mitigated and we are continuing to monitor the situation. Identified: (17:28) We still observing high latencies on Control Plane in us-west-2. APIs and compute startup times are affected. We have identified the underlying cause of this incident and are actively working to implement a resolution. Identified: (17:38) We still observing high latencies on Control Plane in us-west-2 and us-east-2. APIs and compute startup times are affected. We have identified the underlying cause of this incident and are actively working to implement a resolution. Monitoring: (18:37) We still observed high latencies on Control Plane in us-west-2 and us-east-2. The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-06-20 20:26 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-06-20 16:52 UTC: [Major incident: High control-plane latency in us-west-2 & us-east-2](https://rewindex.com/change/i7f152509441a2a.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c9063f6790581da4434 · Markdown: https://rewindex.com/company/neon/incidents/690d3c9063f6790581da4434.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c9063f6790581da4434 · Generated 2026-10-18T12:40:56.411Z