# Neon: New computes are slow to start in eu-central-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-25 08:52 UTC · Resolved: 2025-06-25 09:18 UTC · Duration: 26 min
- Updates: 2 · Affected components: Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c8cd010b60588e28aa2](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c8cd010b60588e28aa2)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-06-25 08:52 UTC: Investigating: (08:52) We are aware of the issue and are investigating the scope, root cause, and potential mitigations.
- **resolved** 2025-06-25 09:18 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-06-25 08:52 UTC: [Major incident: New computes are slow to start in eu-central-1](https://rewindex.com/change/iee4baaea32d86c.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c8cd010b60588e28aa2 · Markdown: https://rewindex.com/company/neon/incidents/690d3c8cd010b60588e28aa2.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c8cd010b60588e28aa2 · Generated 2026-10-18T10:26:02.245Z