# Neon: Increased API & connection latencies in us-west-2/us-west-2

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-06-25 17:27 UTC · Resolved: 2025-06-25 18:09 UTC · Duration: 42 min
- Updates: 2 · Affected components: Console API, Database Connectivity
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c8b9871b0059aefa402](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c8b9871b0059aefa402)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-06-25 17:27 UTC: Identified: (17:27) We have identified the underlying cause of this incident and are actively working to implement a resolution. Our team is committed to resolving this issue as quickly as possible to minimize any further impact. Monitoring: (17:40) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-06-25 18:09 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-06-25 17:27 UTC: [Major incident: Increased API & connection latencies in us-west-2/us-west-2](https://rewindex.com/change/i5011e30b573cc8.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c8b9871b0059aefa402 · Markdown: https://rewindex.com/company/neon/incidents/690d3c8b9871b0059aefa402.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c8b9871b0059aefa402 · Generated 2026-10-18T11:31:06.249Z