# Neon: Users are experiencing problems when trying to update payment details in Neon Console

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-07-03 10:34 UTC · Resolved: 2025-07-03 11:30 UTC · Duration: 56 min
- Updates: 2 · Affected components: Console Frontend
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c88945e7e0587007027](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c88945e7e0587007027)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-07-03 10:34 UTC: Identified: (10:34) Currently users might experience problems when trying to update payment details in Neon Console. We identified the root cause and currently working on a fix. Monitoring: (11:28) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-07-03 11:30 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-07-03 10:34 UTC: [Major incident: Users are experiencing problems when trying to update payment details in Neon Console](https://rewindex.com/change/i86fed9a771fdf5.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c88945e7e0587007027 · Markdown: https://rewindex.com/company/neon/incidents/690d3c88945e7e0587007027.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c88945e7e0587007027 · Generated 2026-10-18T13:34:45.198Z