# Neon: Issues with suspend_compute operations in us-east-1-cell-2

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-19 12:05 UTC · Resolved: 2025-08-19 13:02 UTC · Duration: 57 min
- Updates: 2 · Affected components: Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c8663f6790581da442a](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c8663f6790581da442a)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-08-19 12:05 UTC: Investigating: (12:05) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Monitoring: (12:45) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-08-19 13:02 UTC: A misconfiguration in us-east-1-cell-2 resulted in stuck suspend\_compute operations for a subset of customers with databases that attempted to scale to zero in this cell during the incident timeframe. The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-08-19 12:05 UTC: [Major incident: Issues with suspend\_compute operations in us-east-1-cell-2](https://rewindex.com/change/ia098556c041f84.md)


---
Canonical: https://rewindex.com/company/neon/incidents/690d3c8663f6790581da442a · Markdown: https://rewindex.com/company/neon/incidents/690d3c8663f6790581da442a.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c8663f6790581da442a · Generated 2026-10-18T11:32:19.631Z