# Neon: Operations timing out in us-east-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-05 17:11 UTC · Resolved: 2025-09-05 17:50 UTC · Duration: 39 min
- Updates: 2 · Affected components: Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c85d010b60588e28a9e](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c85d010b60588e28a9e)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-09-05 17:11 UTC: Investigating: (17:11) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Monitoring: (17:26) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-09-05 17:50 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-09-05 17:11 UTC: [Major incident: Operations timing out in us-east-1](https://rewindex.com/change/i1525952d6562f1.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c85d010b60588e28a9e · Markdown: https://rewindex.com/company/neon/incidents/690d3c85d010b60588e28a9e.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c85d010b60588e28a9e · Generated 2026-10-18T10:32:17.977Z