# Neon: We are currently experiencing occasional timeouts and connectivity issues in Azure us-east-2

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-03 15:29 UTC · Resolved: 2025-10-03 16:57 UTC · Duration: 1.5 h
- Updates: 2 · Affected components: Database Connectivity, Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c82d010b60588e28a99](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c82d010b60588e28a99)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-10-03 15:29 UTC: Investigating: (15:29) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Monitoring: (17:13) The issue is mitigated and we are continuing to monitor the situation.
- **resolved** 2025-10-03 16:57 UTC: We started this investigation after several customers reported connection issues in that region, suspecting a region-wide problem. So far, we found no evidence of broader impact and are working with those customers to debug observed issues.

## Rewindex changes for this incident

- 2025-10-03 15:29 UTC: [Major incident: We are currently experiencing occasional timeouts and connectivity issues in Azure us-east-2](https://rewindex.com/change/i79a211e09f577b.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c82d010b60588e28a99 · Markdown: https://rewindex.com/company/neon/incidents/690d3c82d010b60588e28a99.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c82d010b60588e28a99 · Generated 2026-10-18T12:22:14.824Z