# Neon: Incident affecting AWS us-east-1 projects

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 08:02 UTC · Resolved: 2025-10-20 10:00 UTC · Duration: 2.0 h
- Updates: 2 · Affected components: Database Connectivity, Project/Branch Operations
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c7bd010b60588e28a90](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c7bd010b60588e28a90)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-10-20 08:02 UTC: Investigating: (08:02) We are aware of an issue affecting AWS us-east-1 projects and are investigating. Identified: (09:06) We have traced the underlying cause of this incident to an issue with one of our cloud providers. We are investigating our options and will be closely monitoring the upstream incident. Monitoring: (09:45) We have seen significant recovery and are continuing to monitor the situation.
- **resolved** 2025-10-20 10:00 UTC: The issue has been fully resolved. All affected components are operating normally again.

## Rewindex changes for this incident

- 2025-10-20 08:02 UTC: [Major incident: Incident affecting AWS us-east-1 projects](https://rewindex.com/change/i63ef738fc0dc1a.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c7bd010b60588e28a90 · Markdown: https://rewindex.com/company/neon/incidents/690d3c7bd010b60588e28a90.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c7bd010b60588e28a90 · Generated 2026-10-18T09:38:32.493Z