# Neon: Intermittent connectivity issues with us-east-1 region

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-10-20 16:57 UTC · Resolved: 2025-10-20 20:58 UTC · Duration: 4.0 h
- Updates: 2 · Affected components: Database Connectivity
- [Vendor status page: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c79945e7e058700701c](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c79945e7e058700701c)
- [Company: Neon](https://rewindex.com/company/neon.md)

## Timeline of updates

- **investigating** 2025-10-20 16:57 UTC: Investigating: (16:57) We are aware of the issue and are investigating the scope, root cause, and potential mitigations.
- **resolved** 2025-10-20 20:58 UTC: Our network monitoring no longer shows connectivity issues within us-east-1, but we continue to monitor updates from AWS on the region's status.

## Rewindex changes for this incident

- 2025-10-20 16:57 UTC: [Major incident: Intermittent connectivity issues with us-east-1 region](https://rewindex.com/change/i4161836d3500bb.md)


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Canonical: https://rewindex.com/company/neon/incidents/690d3c79945e7e058700701c · Markdown: https://rewindex.com/company/neon/incidents/690d3c79945e7e058700701c.md · JSON: https://rewindex.com/api/v1/companies/neon/incidents/690d3c79945e7e058700701c · Generated 2026-10-18T13:33:51.742Z