# Nebius: Token Factory 503 errors in eu-west2

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-24 13:22 UTC · Resolved: 2026-10-24 14:24 UTC · Duration: 1.0 h
- Updates: 3 · Affected components: EU-WEST2 - Token Factory, Token Factory
- [Vendor status page: https://status.nebius.com/incidents/t5h8gvmjq4zb](https://status.nebius.com/incidents/t5h8gvmjq4zb)
- [Company: Nebius](https://rewindex.com/company/nebius.md)

## Timeline of updates

- **investigating** 2026-10-24 13:22 UTC: Some customers receive 503 errors from Token Factory endpoints in eu-west2. We are investigating and determining the full scope of the issue.
- **monitoring** 2026-10-24 14:05 UTC: Some customers receive 503 errors from Token Factory dedicated endpoints in eu-west2. We have identified the cause and applied the fix. The team is monitoring the results.
- **resolved** 2026-10-24 14:24 UTC: The issue has been resolved.

## Rewindex changes for this incident

- 2026-10-24 13:22 UTC: [Major incident: Token Factory 503 errors in eu-west2](https://rewindex.com/change/i7d24f788defd81.md)
- 2026-10-24 14:13 UTC: [Incident updated: Token Factory 503 errors in eu-west2](https://rewindex.com/change/ra5a5b4f41657cd.md)
- 2026-10-24 14:33 UTC: [Incident updated: Token Factory 503 errors in eu-west2](https://rewindex.com/change/r0d32e5b024df9b.md)


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Canonical: https://rewindex.com/company/nebius/incidents/t5h8gvmjq4zb · Markdown: https://rewindex.com/company/nebius/incidents/t5h8gvmjq4zb.md · JSON: https://rewindex.com/api/v1/companies/nebius/incidents/t5h8gvmjq4zb · Generated 2026-10-25T09:06:35.648Z