# Mux: Elevated webhook delivery latency

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-24 17:37 UTC · Resolved: 2026-09-24 18:21 UTC · Duration: 44 min
- Updates: 4 · Affected components: Mux Video - VOD, Mux Video - Live
- [Vendor status page: https://stspg.io/68drr71sq5kd](https://stspg.io/68drr71sq5kd)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-09-24 17:37 UTC: We are currently investigating elevated webhook delivery times. Beginning at 16:40 UTC, some webhooks are being delivered with a delay of approximately 5 minutes. Video processing, playback, and API requests are not affected, and no webhook events are being dropped — delayed events will still be delivered. We will provide an update as soon as we have more information.
- **identified** 2026-09-24 17:44 UTC: We have identified the cause of the elevated webhook delivery times. An issue in one of our internal database clusters introduced a delay in the pipeline that queues webhook events, resulting in delivery delays beginning at 16:40 UTC. Video processing, playback, and API requests are unaffected, and no events have been lost — delayed webhooks are still being delivered. Delivery times are beginning to recover.
- **monitoring** 2026-09-24 17:51 UTC: Webhook delivery times have returned to normal. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.We have addressed the underlying issue in one of our internal database clusters and are monitoring to confirm.
- **resolved** 2026-09-24 18:21 UTC: This incident has been resolved. Between 16:40 UTC and 17:36 UTC, webhook events were delivered with delays averaging around 5 minutes, with some events delayed up to 15 minutes. Video processing, playback, and API requests were unaffected, and no events were lost — all delayed webhooks have been delivered.The underlying issue in one of our internal database clusters has been addressed, and delivery times have been stable since 17:36 UTC. We apologize for the disruption.


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Canonical: https://rewindex.com/company/mux/incidents/y3h7r88hmpqr · Markdown: https://rewindex.com/company/mux/incidents/y3h7r88hmpqr.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/y3h7r88hmpqr · Generated 2026-10-19T23:37:24.142Z