# Mux: Errors when retrieving images and MP4s, events and webhook delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-09-30 14:50 UTC · Resolved: 2021-09-30 19:27 UTC · Duration: 4.6 h
- Updates: 1
- [Vendor status page: https://status.mux.com/incidents/x77xp6hrqjwx](https://status.mux.com/incidents/x77xp6hrqjwx)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **resolved** 2021-09-30 19:27 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/mux/incidents/x77xp6hrqjwx · Markdown: https://rewindex.com/company/mux/incidents/x77xp6hrqjwx.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/x77xp6hrqjwx · Generated 2026-10-18T11:29:10.035Z