# Mux: Increased error in Video Live and VOD

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-18 10:16 UTC · Resolved: 2026-06-18 13:18 UTC · Duration: 3.0 h
- Updates: 4 · Affected components: Mux Video - VOD, Mux Video - Live
- [Vendor status page: https://stspg.io/vvmwvblv9395](https://stspg.io/vvmwvblv9395)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major incident affecting Live and VOD delivery in Europe regions, starting 2026-06-18 10:16 UTC and resolved at 2026-06-18 13:18 UTC (3 h 2 min). Mux identified an issue with a CDN provider and said delivery returned to normal, with the actual impacted window reported as 9:30 - 10:30 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-06-18 10:16 UTC: We are experiencing increased errors with delivery across Live and VOD in Europe regions  and are actively investigating.
- **identified** 2026-06-18 10:57 UTC: We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery, and continuing to monitor.
- **monitoring** 2026-06-18 11:31 UTC: Video delivery for Live and VOD in the impacted region has returned to normal operations.  The impacted time frame was 9:30 - 10:30 UTC.  We are continuing to monitor.
- **resolved** 2026-06-18 13:18 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-18 10:16 UTC: [Major incident: Increased error in Video Live and VOD](https://rewindex.com/change/ib03aa6d8d86a29.md)


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Canonical: https://rewindex.com/company/mux/incidents/t8tfgvf2mmxl · Markdown: https://rewindex.com/company/mux/incidents/t8tfgvf2mmxl.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/t8tfgvf2mmxl · Generated 2026-10-18T09:45:57.654Z