# Mux: Elevated API Errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2018-05-17 02:12 UTC · Resolved: 2018-05-17 03:50 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.mux.com/incidents/r9nm5rmmvv4g](https://status.mux.com/incidents/r9nm5rmmvv4g)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **resolved** 2018-05-17 03:50 UTC: From 6:43PM to 7:40PM PST we experienced a major outage of our video API system due to a network failure in our cloud infrastructure provider. The provider was able to mitigate the issue, and our system is now operating at full capacity.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/mux/incidents/r9nm5rmmvv4g · Markdown: https://rewindex.com/company/mux/incidents/r9nm5rmmvv4g.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/r9nm5rmmvv4g · Generated 2026-10-18T11:46:22.971Z