# Mux: Mux Data Collection Latency

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-21 22:21 UTC · Resolved: 2026-10-21 23:47 UTC · Duration: 1.4 h
- Updates: 3 · Affected components: Mux Data - Data Collection
- [Vendor status page: https://stspg.io/g67z2c2rynl3](https://stspg.io/g67z2c2rynl3)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-10-21 22:21 UTC: We are experiencing some latency in collecting beacons, beginning 22:04 UTC. Investigation is underway.
- **monitoring** 2026-10-21 22:51 UTC: The system has recovered at 22:28 UTC and we are monitoring the results.
- **resolved** 2026-10-21 23:47 UTC: This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.

## Rewindex changes for this incident

- 2026-10-21 22:21 UTC: [Major incident: Mux Data Collection Latency](https://rewindex.com/change/ib67e7d160d1b56.md)
- 2026-10-21 22:53 UTC: [Incident updated: Mux Data Collection Latency](https://rewindex.com/change/r5b0eba2b73a3f8.md)
- 2026-10-21 23:43 UTC: [Incident silently edited: Mux Data Collection Latency](https://rewindex.com/change/r29facbb4282507.md)
- 2026-10-21 23:53 UTC: [Incident updated: Mux Data Collection Latency](https://rewindex.com/change/r2f5642cb53e746.md)


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Canonical: https://rewindex.com/company/mux/incidents/n87lmff7jjjr · Markdown: https://rewindex.com/company/mux/incidents/n87lmff7jjjr.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/n87lmff7jjjr · Generated 2026-10-22T00:34:12.005Z