# Mux: Mux Data Monitoring Failing to Load

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-05 00:34 UTC · Resolved: 2025-12-05 02:16 UTC · Duration: 1.7 h
- Updates: 4 · Affected components: Mux Dashboard
- [Vendor status page: https://stspg.io/dgt4scdd9xbf](https://stspg.io/dgt4scdd9xbf)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2025-12-05 00:34 UTC: Beginning 00:07 UTC, we are seeing the monitoring page take a very long time to load and are investigating
- **investigating** 2025-12-05 00:46 UTC: We are continuing to investigate the cause of this issue. Customers should now see improved latency in loading the monitoring dashboard. We are assessing potential impact to our collection pipeline.
- **monitoring** 2025-12-05 01:15 UTC: From 2025-12-05 00:07:00 UTC to 2025-12-05 00:36:00 UTC, several Mux Data servers experienced degraded connectivity. This resulted in monitoring dashboards being unable to load, beacon ingestion to slow slightly, and in some instances a small number of missing views at 00:08:50 UTC and 00:35:35 UTC
- **resolved** 2025-12-05 02:16 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mux/incidents/mt5xgsr5q4vr · Markdown: https://rewindex.com/company/mux/incidents/mt5xgsr5q4vr.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/mt5xgsr5q4vr · Generated 2026-10-18T11:40:07.377Z