# Mux: Increased re-buffering and error rates on live streams

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-10-24 15:14 UTC · Resolved: 2020-10-24 18:49 UTC · Duration: 3.6 h
- Updates: 1
- [Vendor status page: https://status.mux.com/incidents/k3d7818c6n4d](https://status.mux.com/incidents/k3d7818c6n4d)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **resolved** 2020-10-24 18:49 UTC: We have moved impacted live stream traffic to an alternate region where live streams are stable at this time. We continue to analyse the impact of the Google Cloud Storage outage on live streams that were active at the time of the issue. Please contact our support team if you continue to see issues.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/mux/incidents/k3d7818c6n4d · Markdown: https://rewindex.com/company/mux/incidents/k3d7818c6n4d.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/k3d7818c6n4d · Generated 2026-10-18T11:29:06.539Z