# Mux: Mux Data Missing Some EU Views

> Mux status incident “Mux Data Missing Some EU Views” on 2026-11-12: impact major (vendor’s label), 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mux/incidents/hn5165l6z9q6
Last updated: 2026-11-13T01:13:36Z

- Impact (vendor’s label): major
- Status: identified · edited after publishing
- Started: 2026-11-12 21:00 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 5 · Affected components: Mux Data - Data Collection
- [Vendor status page: https://status.mux.com/incidents/hn5165l6z9q6](https://status.mux.com/incidents/hn5165l6z9q6)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-11-12 21:00 UTC: We are investigating a missing views issue affecting customers collection in the EU.
- **investigating** 2026-11-12 21:19 UTC: We are seeing roughly half of all collected views from the EU are missing, and have been missing for several months. Realtime metrics and alerting are unaffected. We are continuing to investigate.
- **identified** 2026-11-12 22:08 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-11-12 22:52 UTC: We are collecting and storing all views from the EU as of 22:16 UTC. We are evaluating if any previous missing views are recoverable.
- **identified** 2026-11-13 01:08 UTC: We are currently re-processing the last 7 days of available views that were missed. We expect this step to take several hours.

## Rewindex changes for this incident

- 2026-11-12 21:00 UTC: [Major incident: Mux Data Missing Some EU Views](https://rewindex.com/change/i50699c993653dc.md)
- 2026-11-12 21:23 UTC: [Incident updated: Mux Data Missing Some EU Views](https://rewindex.com/change/r5004d6d13e607c.md)
- 2026-11-12 22:13 UTC: [Incident updated: Mux Data Missing Some EU Views](https://rewindex.com/change/r1817658912ecef.md)
- 2026-11-12 22:53 UTC: [Incident updated: Mux Data Missing Some EU Views](https://rewindex.com/change/r05560e769ebfd5.md)
- 2026-11-13 01:13 UTC: [Incident updated: Mux Data Missing Some EU Views](https://rewindex.com/change/r806bf16bbe7d0a.md)

## Cite this

Status incident (vendor impact label: major) posted by Mux, started 2026-11-12 21:00 UTC, not resolved, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/mux/incidents/hn5165l6z9q6
- Citation: Mux, “Mux Data Missing Some EU Views” (2026-11-12 21:00 UTC). Archived by Rewindex: https://rewindex.com/company/mux/incidents/hn5165l6z9q6 (CC BY 4.0).
- Markdown link: `[Mux: Mux Data Missing Some EU Views (2026-11-12)](https://rewindex.com/company/mux/incidents/hn5165l6z9q6)`


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Canonical: https://rewindex.com/company/mux/incidents/hn5165l6z9q6 · Markdown: https://rewindex.com/company/mux/incidents/hn5165l6z9q6.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/hn5165l6z9q6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T01:49:57.666Z