# Mux: Errors in Mux Data Collection

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-08-02 02:13 UTC · Resolved: 2025-08-02 06:16 UTC · Duration: 4.0 h
- Updates: 4 · Affected components: Mux Data - Data Collection
- [Vendor status page: https://stspg.io/p9r378lnx7bb](https://stspg.io/p9r378lnx7bb)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major Mux Data collection degradation starting 2025-08-02 02:13 UTC, resolved at 2025-08-02 06:16 UTC after 4 h 3 min. Network connectivity issues caused data loss for in-flight views being processed on an affected cluster instance, potentially leaving views and monitoring data incomplete. All services were operational at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-08-02 02:13 UTC: We are currently investigating an issue where customers may see missing data from 2025-08-02 01:48:50 UTC to 2025-08-02 02:07:5 UTC.
- **identified** 2025-08-02 02:41 UTC: We've identified the cause of the data collection errors that occurred between August 2, 2025 at 01:48:50 UTC and 02:07:50 UTC. A networking connectivity issue in the Mux Data cluster affected our data processing systems, which may result in missing or incomplete views and monitoring data during the affected period.
- **monitoring** 2025-08-02 03:09 UTC: Our team is working with our infrastructure provider to understand the underlying cause of the connectivity issues that affected an instance in our cluster during the impact window. This resulted in data loss for any in-flight views that were being processed on the affected instance during this time.
- **resolved** 2025-08-02 06:16 UTC: Our team is continuing to work with our infrastructure provider to understand the underlying cause of the transient connectivity issues that affected an instance in our cluster during the impact window. This resulted in data loss for any in-flight views that were being processed on the affected instance during this time. At this point, all services are operational and operating as expected

## Rewindex changes for this incident

- 2025-08-02 02:13 UTC: [Major incident: Errors in Mux Data Collection](https://rewindex.com/change/id4ecccf519dd8a.md)


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Canonical: https://rewindex.com/company/mux/incidents/dcyqhw5gnx46 · Markdown: https://rewindex.com/company/mux/incidents/dcyqhw5gnx46.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/dcyqhw5gnx46 · Generated 2026-10-18T11:48:59.551Z