# Mux: Mux Data beacon collection issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-01 22:35 UTC · Resolved: 2026-07-02 01:13 UTC · Duration: 2.6 h
- Updates: 3 · Affected components: Mux Data - Data Collection
- [Vendor status page: https://stspg.io/cy4jx78z0yv1](https://stspg.io/cy4jx78z0yv1)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a major Mux Data - Data Collection incident starting 2026-07-01 22:35 UTC, resolved 2026-07-02 01:13 UTC (2 h 37 min). View session data was delayed for a subset of customers between 22:12 UTC - 22:44 UTC, with no data loss. A fix was implemented. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-01 22:35 UTC: We are investigating an issue with collecting Mux data beacons. Beginning 22:12 UTC, view session data will be delayed.
- **monitoring** 2026-07-01 22:50 UTC: A fix has been implemented and we are monitoring results. Delayed data was for a subset of customers between 22:12 UTC - 22:44 UTC. No data loss.
- **resolved** 2026-07-02 01:13 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-01 22:35 UTC: [Major incident: Mux Data beacon collection issues](https://rewindex.com/change/i5819fe3adabc05.md)


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Canonical: https://rewindex.com/company/mux/incidents/cd64dbtncxhy · Markdown: https://rewindex.com/company/mux/incidents/cd64dbtncxhy.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/cd64dbtncxhy · Generated 2026-10-18T11:27:17.473Z