# Mux: Mux Data monitoring metrics incomplete/latent

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-05 17:20 UTC · Resolved: 2025-09-05 20:08 UTC · Duration: 2.8 h
- Updates: 5 · Affected components: Mux Data - Data Collection
- [Vendor status page: https://stspg.io/q1flmjdyf6k9](https://stspg.io/q1flmjdyf6k9)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2025-09-05 17:20 UTC: We are seeing intermittent drops in monitoring data starting 15:13 UTC that then fill in over time. We are currently investigating.
- **investigating** 2025-09-05 17:53 UTC: We are continuing to investigate where in our pipeline the latency is coming from. Customers will continue to see the leading edge of monitoring data be artificially low and fill in over time.
- **identified** 2025-09-05 18:23 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-09-05 19:25 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-09-05 20:08 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mux/incidents/bqxxfkcqxhhl · Markdown: https://rewindex.com/company/mux/incidents/bqxxfkcqxhhl.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/bqxxfkcqxhhl · Generated 2026-10-18T10:00:24.754Z