# Mux: Elevated error rates starting live streams using rtmps://global-live.mux.com

> Mux status incident “Elevated error rates starting live streams using rtmps://global-live.mux.com” on 2021-04-14: impact minor (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mux/incidents/7scz9khk1yvb
Last updated: 2021-04-14T09:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-14 09:00 UTC · Resolved: 2021-04-14 09:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.mux.com/incidents/7scz9khk1yvb](https://status.mux.com/incidents/7scz9khk1yvb)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **resolved** 2021-04-14 09:00 UTC: From approximately 08:45 until 19:32 UTC on April 14th, we experienced an issue where new connections (or re-connections) to global-live.mux.com failed for some users outside of North America and Europe. We deployed a new SSL certificate for global-live.mux.com at 19:32 UTC, at which point all new connections are successful.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Mux, started 2021-04-14 09:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/mux/incidents/7scz9khk1yvb
- Citation: Mux, “Elevated error rates starting live streams using rtmps://global-live.mux.com” (2021-04-14 09:00 UTC). Archived by Rewindex: https://rewindex.com/company/mux/incidents/7scz9khk1yvb (CC BY 4.0).
- Markdown link: `[Mux: Elevated error rates starting live streams using rtmps://global-live.mux.com (2021-04-14)](https://rewindex.com/company/mux/incidents/7scz9khk1yvb)`


---
Canonical: https://rewindex.com/company/mux/incidents/7scz9khk1yvb · Markdown: https://rewindex.com/company/mux/incidents/7scz9khk1yvb.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/7scz9khk1yvb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:55:31.239Z