# Mux: RTMP and SRT live streams disconnection

> Mux status incident “RTMP and SRT live streams disconnection” on 2026-11-04: impact major (vendor’s label), 1.2 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mux/incidents/71k8gyf1mzdq
Last updated: 2026-11-04T19:23:49Z

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-11-04 18:10 UTC · Resolved: 2026-11-04 19:21 UTC · Duration: 1.2 h
- Updates: 3 · Affected components: Mux Video - Live
- [Vendor status page: https://status.mux.com/incidents/71k8gyf1mzdq](https://status.mux.com/incidents/71k8gyf1mzdq)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **identified** 2026-11-04 18:10 UTC: We have experienced a small number of RTMP and SRT live streams disconnecting; most reconnected automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.
- **monitoring** 2026-11-04 19:09 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-11-04 19:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-04 18:10 UTC: [Major incident: RTMP and SRT live streams disconnection](https://rewindex.com/change/if11832bb326387.md)
- 2026-11-04 19:13 UTC: [Incident updated: RTMP and SRT live streams disconnection](https://rewindex.com/change/r2e9d62e7d78efb.md)
- 2026-11-04 19:23 UTC: [Incident updated: RTMP and SRT live streams disconnection](https://rewindex.com/change/rb2ff172bf52b1d.md)

## Cite this

Status incident (vendor impact label: major) posted by Mux, started 2026-11-04 18:10 UTC, resolved after 1.2 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/mux/incidents/71k8gyf1mzdq
- Citation: Mux, “RTMP and SRT live streams disconnection” (2026-11-04 18:10 UTC). Archived by Rewindex: https://rewindex.com/company/mux/incidents/71k8gyf1mzdq (CC BY 4.0).
- Markdown link: `[Mux: RTMP and SRT live streams disconnection (2026-11-04)](https://rewindex.com/company/mux/incidents/71k8gyf1mzdq)`


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Canonical: https://rewindex.com/company/mux/incidents/71k8gyf1mzdq · Markdown: https://rewindex.com/company/mux/incidents/71k8gyf1mzdq.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/71k8gyf1mzdq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:03:40.590Z