# Mux: RTMP and SRT live stream disconnects

> Mux status incident “RTMP and SRT live stream disconnects” on 2026-11-04: impact minor (vendor’s label), 2.6 h, 8 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mux/incidents/709trhyv7kv4
Last updated: 2026-11-05T01:23:47Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-04 22:24 UTC · Resolved: 2026-11-05 01:02 UTC · Duration: 2.6 h
- Updates: 8 · Affected components: Mux Video - Live
- [Vendor status page: https://status.mux.com/incidents/709trhyv7kv4](https://status.mux.com/incidents/709trhyv7kv4)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-11-04 22:23 UTC: We are experiencing a small number of RTMP and SRT live streams disconnecting; most are reconnecting automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.
- **identified** 2026-11-04 22:24 UTC: The issue has been identified and a fix is being implemented.
- **identified** 2026-11-04 22:52 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-11-04 23:25 UTC: We are continuing to work on a fix for this issue.
- **identified** 2026-11-04 23:38 UTC: We have tested a fix for this issue and are working on rolling it out to production.
- **monitoring** 2026-11-05 00:49 UTC _(edited after publishing)_: A fix was applied to production and we are monitoring the system.
- **monitoring** 2026-11-05 01:02 UTC: This incident has been resolved.
- **resolved** 2026-11-05 01:02 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-04 22:53 UTC: [Incident updated: RTMP and SRT live streams disconnects](https://rewindex.com/change/r54a685d9ba40ba.md)
- 2026-11-04 23:33 UTC: [Incident updated: RTMP and SRT live streams disconnects](https://rewindex.com/change/rb9a3dfa878b795.md)
- 2026-11-04 23:43 UTC: [Incident updated: RTMP and SRT live streams disconnects](https://rewindex.com/change/r380b95901744ae.md)
- 2026-11-05 01:03 UTC: [Incident updated: RTMP and SRT live streams disconnects](https://rewindex.com/change/r875ab2cdc9efe5.md)
- 2026-11-05 01:13 UTC: [Incident silently edited: RTMP and SRT live stream disconnects](https://rewindex.com/change/rfb57711f15a774.md)
- 2026-11-05 01:23 UTC: [Incident silently edited: RTMP and SRT live stream disconnects](https://rewindex.com/change/r086ee9af7e0f4a.md)

## Cite this

Status incident (vendor impact label: minor) posted by Mux, started 2026-11-04 22:24 UTC, resolved after 2.6 h, 8 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/mux/incidents/709trhyv7kv4
- Citation: Mux, “RTMP and SRT live stream disconnects” (2026-11-04 22:24 UTC). Archived by Rewindex: https://rewindex.com/company/mux/incidents/709trhyv7kv4 (CC BY 4.0).
- Markdown link: `[Mux: RTMP and SRT live stream disconnects (2026-11-04)](https://rewindex.com/company/mux/incidents/709trhyv7kv4)`


---
Canonical: https://rewindex.com/company/mux/incidents/709trhyv7kv4 · Markdown: https://rewindex.com/company/mux/incidents/709trhyv7kv4.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/709trhyv7kv4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T08:18:52.331Z