# Mux: Mux Data Monitoring Latency and Data Loss

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-10-07 20:47 UTC · Resolved: 2025-10-07 22:13 UTC · Duration: 1.4 h
- Updates: 4 · Affected components: Mux Dashboard, Mux Data - Data Collection
- [Vendor status page: https://stspg.io/1mh78f6cvf39](https://stspg.io/1mh78f6cvf39)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **identified** 2025-10-07 20:47 UTC: We are seeing latency for some customers between 20:26-20:40 UTC
- **identified** 2025-10-07 20:53 UTC: In addition to latency monitoring latency, We have identified some potential loss of view data for customers between 20:30:00 - 20:44:00 UTC
- **monitoring** 2025-10-07 21:03 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-10-07 22:13 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mux/incidents/6brp9d0dng94 · Markdown: https://rewindex.com/company/mux/incidents/6brp9d0dng94.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/6brp9d0dng94 · Generated 2026-10-18T11:31:28.870Z