# Mux: video live and playback issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-07-15 19:13 UTC · Resolved: 2026-07-16 17:07 UTC · Duration: 22 h
- Updates: 5 · Affected components: Mux Video - VOD, Mux Video - Live
- [Vendor status page: https://stspg.io/pym5pcy9pwmm](https://stspg.io/pym5pcy9pwmm)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Summary

Mux reported a critical incident affecting Mux Video - Live and Mux Video - VOD ingestion and playback, from 2026-07-15 19:13 UTC to 2026-07-16 17:07 UTC (21 h 53 min). A cloud infrastructure disruption in one availability zone affected some traffic; rerouting mitigated all customer impact by 07-16 00:21 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-07-15 19:13 UTC: Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.
- **monitoring** 2026-07-15 21:06 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-07-15 21:06 UTC: We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.
- **monitoring** 2026-07-16 00:21 UTC: All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.
- **resolved** 2026-07-16 17:07 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-07-15 19:13 UTC: [Critical incident: video live and playback issues](https://rewindex.com/change/i50173e97d97131.md)


---
Canonical: https://rewindex.com/company/mux/incidents/2lbpdvprvn9s · Markdown: https://rewindex.com/company/mux/incidents/2lbpdvprvn9s.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/2lbpdvprvn9s · Generated 2026-10-18T12:22:21.460Z