# Mux: Issues downloading MP4 assets

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-27 20:08 UTC · Resolved: 2026-04-28 03:50 UTC · Duration: 7.7 h
- Updates: 3 · Affected components: Mux Video - VOD, Mux Video - Live
- [Vendor status page: https://stspg.io/lc1w14yf4y1g](https://stspg.io/lc1w14yf4y1g)
- [Company: Mux](https://rewindex.com/company/mux.md)

## Timeline of updates

- **investigating** 2026-04-27 20:08 UTC: Small percentage of static rendition downloads. We are currently investigating this issue.
- **monitoring** 2026-04-27 20:09 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-28 03:50 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/mux/incidents/2f1vbn9htslb · Markdown: https://rewindex.com/company/mux/incidents/2f1vbn9htslb.md · JSON: https://rewindex.com/api/v1/companies/mux/incidents/2f1vbn9htslb · Generated 2026-10-18T10:35:08.374Z