# MongoDB Atlas: MongoDB Support Portal : Unable to create new or open exiting Cases

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-08-27 21:53 UTC · Resolved: 2020-08-27 23:01 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/zzy5s9hxvd7q](https://status.mongodb.com/incidents/zzy5s9hxvd7q)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2020-08-27 23:01 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/zzy5s9hxvd7q · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/zzy5s9hxvd7q.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/zzy5s9hxvd7q · Generated 2026-10-18T13:51:40.621Z