# MongoDB Atlas: MongoDB Atlas Serverless Connection Problem in GCP Europe West 1 and AWS US East 1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-08-15 10:30 UTC · Resolved: 2023-08-15 10:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/zr4y455l1jcy](https://status.mongodb.com/incidents/zr4y455l1jcy)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2023-08-15 10:30 UTC: At 10:30 UTC on 08/15/2023, Atlas engineers received reports of connection problems affecting a small subset of serverless instances in GCP Europe West and AWS US East 1. The root cause was quickly identified to be a configuration problem and a patch was deployed at 16:00 UTC to address the issue. The incident was fully resolved at 16:48 UTC on 08/15/2023. We will be publishing a full postmortem and future plans shortly.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/mongodb-atlas/incidents/zr4y455l1jcy · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/zr4y455l1jcy.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/zr4y455l1jcy · Generated 2026-10-18T13:53:26.133Z