# MongoDB Atlas: cloud.mongodb.com unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2020-05-30 11:01 UTC · Resolved: 2020-05-30 14:49 UTC · Duration: 3.8 h
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/yp2zkgdcgy1l](https://status.mongodb.com/incidents/yp2zkgdcgy1l)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2020-05-30 14:49 UTC: During this time: - cloud.mongodb.com was unreachable - university.mongodb.com was unreachable - logins to the support portal was unavailable, but users who were logged in previously could still create and modify cases - Atlas clusters were unaffected and were still reachable and usable, but they could not be modified, deleted, or created - Cloud Manager managed clusters were unaffected and were still reachable and usable, but modifications could not be made - Alerts across all of MongoDB Cloud were not sent during this time - Metrics data across all of MongoDB Cloud during this time was lost and is not able to be backfilled Continuing effects: - A small percentage of Cloud Manager Backup and Atlas Continuous Backup customers have delayed backup snapshots. These will catch up over the next few minutes to hours.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/yp2zkgdcgy1l · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/yp2zkgdcgy1l.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/yp2zkgdcgy1l · Generated 2026-10-18T12:43:39.136Z