# MongoDB Atlas: MongoDB Cloud Support: Subscribers cannot create cases in the Cloud UI

> MongoDB Atlas status incident “MongoDB Cloud Support: Subscribers cannot create cases in the Cloud UI” on 2021-02-07: impact none (vendor’s label), 1.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/mongodb-atlas/incidents/vjrpc1xkm2kl
Last updated: 2021-02-07T22:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-02-07 20:44 UTC · Resolved: 2021-02-07 22:30 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/vjrpc1xkm2kl](https://status.mongodb.com/incidents/vjrpc1xkm2kl)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2021-02-07 22:30 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by MongoDB Atlas, started 2021-02-07 20:44 UTC, resolved after 1.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/mongodb-atlas/incidents/vjrpc1xkm2kl
- Citation: MongoDB Atlas, “MongoDB Cloud Support: Subscribers cannot create cases in the Cloud UI” (2021-02-07 20:44 UTC). Archived by Rewindex: https://rewindex.com/company/mongodb-atlas/incidents/vjrpc1xkm2kl (CC BY 4.0).
- Markdown link: `[MongoDB Atlas: MongoDB Cloud Support: Subscribers cannot create cases in the Cloud UI (2021-02-07)](https://rewindex.com/company/mongodb-atlas/incidents/vjrpc1xkm2kl)`


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/vjrpc1xkm2kl · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/vjrpc1xkm2kl.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/vjrpc1xkm2kl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:12:39.576Z