# MongoDB Atlas: cloud.mongodb.com slow response times

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-02-17 06:41 UTC · Resolved: 2024-02-17 07:39 UTC · Duration: 58 min
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/tzc6lj0dfjkg](https://status.mongodb.com/incidents/tzc6lj0dfjkg)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2024-02-17 07:39 UTC: Slow response times began around 6:27 UTC and end around 6:47 AM UTC. During this time, users may have experienced issues logging in to cloud.mongodb.com and slow response times from the Atlas Administrative API. Requests for changes to Atlas Clusters including adding new IPs to the Access List experienced short delays in processing. There was no impact to running Atlas Clusters.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/tzc6lj0dfjkg · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/tzc6lj0dfjkg.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/tzc6lj0dfjkg · Generated 2026-10-18T12:41:55.949Z