# MongoDB Atlas: Alert - MongoDB Support Portal is currently unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-12-28 23:14 UTC · Resolved: 2021-12-28 23:33 UTC · Duration: 19 min
- Updates: 1
- [Vendor status page: https://status.mongodb.com/incidents/qqnschhzp1w7](https://status.mongodb.com/incidents/qqnschhzp1w7)
- [Company: MongoDB Atlas](https://rewindex.com/company/mongodb-atlas.md)

## Timeline of updates

- **resolved** 2021-12-28 23:33 UTC: Alert - MongoDB Support Portal Service Restored The MongoDB Support Portal was unavailable between 2021-12-28 23:14 (in UTC) and 2021-12-28 23:30 (in UTC) due to system issues. Access to the MongoDB Support Portal has now been restored. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/mongodb-atlas/incidents/qqnschhzp1w7 · Markdown: https://rewindex.com/company/mongodb-atlas/incidents/qqnschhzp1w7.md · JSON: https://rewindex.com/api/v1/companies/mongodb-atlas/incidents/qqnschhzp1w7 · Generated 2026-10-18T09:55:58.730Z